Chatbots hold great potential for transforming how organizations interact with customers and employees, but there are still challenges for enabling human-like interactions. Inbenta seeks to address these challenges by incorporating contextual understanding using semantic search and natural language processing (NLP) technologies. This report by 451 Research explores the strengths and weaknesses of an evolving customer engagement landscape.
I want Inbenta to completely reshape the way we interface with organizations, a way that will forever remove the pain of interacting with ill-designed websites and overflowed call centers.
CEO & Founder, Inbenta