The Future of Self-service Technology & Chatbots
by Aberdeen Group

55% of businesses currently offer customers some kind of self-service option.  

Another 30% are considering chatbot & self-service technology as part of their channel-mix. Together, these findings suggest that self-service is quickly moving from a “nice-to-have” to a “must-have.”

This ebook will highlight the business benefit of using cognitive technologies – such as chatbots, natural language processing (NLP), machine learning, and artificial intelligence (AI) – to help companies get the most out of their self-service programs.

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Analysis into the benefit of bots in the era of the empowered customer

Key data points from Aberdeen’s February 2016 Self-service Study

How businesses can best leverage chatbots for self-service