White Paper:
7 Steps to Self-service Success

Does your self-service support site actually deliver?  

Inbenta and Irrevo, our content optimization partner, have consolidated expert advice into an effective and easy-to-read white paper. Use these seven steps to map out your process and deliver a positive experience, one that increases your sales and builds your brand.


Inbenta has helped us increase our self-service rates to nearly 85%.

Andreia Ferreira
Live Chat & Customer Service Manager, Ticketbis

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How to define your self-service gameplan

How to ensure customers find answers within your knowledge base

Steps to establish and maintain quality control